Real Welfare Bureau Service Prepares

UK - Real Welfare assessments become compulsory from 1 July and a bureau service (operated by MLCSL) will be up and running from that date to enable vets to capture the valuable data they collect on behalf of their clients.
calendar icon 28 June 2013
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This service is a stop-gap measure intended to run for six months while the development of the app is completed and it has been fully tested to ensure accurate and reliable data capture.

The data can be sent to the bureau by:

  • Post: prepaid envelopes will be posted to all vets, the address for data sheets is RW Forms Bureau Service, MLCSL, Stoneleigh Park, Kenilworth, Warwickshire CV8 2TL
  • Scan and email to [email protected]
  • Fax: 0247 669 2405

The data entry target is within three working days of receipt. If the farm is not on the system, or there are other queries, such as if anything is unreadable, the clock stops and restarts when the query has been addressed

The service will also enter data collected before 1 July but here the target is within 28 days not within three working days – priority will be given to data collected on or after 1 July. The bureau will also enter details of farm setup.

Vets will then be able to log on to the web portal to review the results collected for discussion with their clients and benchmark figures will be made available.

As more data is submitted, these benchmarks will become more useful. Vets can use their current username and password to access this service, remembering it will take three days plus postal time, where applicable, before it is available. The web portal can still be used by vets to submit data if preferred.

The bureau will be providing a helpline and may also need to speak directly to vets re specific details on forms

Please note additional information is required to accompany data forms used before 1 July as these were not designed for data entry by a bureau. “Bureau tags” which can be attached to these forms will be available on the BPEX web site from 1 July.

The standard data capture forms have been adapted to incorporate the additional information required by the bureau service to use from 1 July onwards – these will also be available from the BPEX web site by 1 July. Please use these forms if submitting data to the bureau.

SAE envelopes have been despatched along with a re-order form and a copy of the data form to be used from 1 July.

The technical helpline is 07583 517930, to be used as a first port of call for technical issues with the portal; for any queries on sampling and protocols please continue to use the email [email protected].

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